Magnetic Lamp

Shipping Guarantee

Items marked with Shipping guarantee are assured that the order will be shipped within the promised time or you get a compensation coupon code. For full details please refer to the rules section.

Coupon Usage

The coupon code is valid for 60 calendar days from issue. It's applicable on all non-virtual items on Fifido. It can be used on any order amount that's higher than the coupon code value.

Rules

The value of this coupon code is show on order details page corresponding to your late shipping order. One coupon code is applicable per order, including a single order of multiple items delivered in multiple packages. Only items marked with Shipping guarantee qualify for this coupon code. The estimated shipping date for an order is indicated on the order details page with a time countdown. For any further questions regarding the shipping times, you can contact our Help center.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@fifido.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@fifido.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@fifido.com.

Fifido keep your payment information safe and secure. We support professional payment methods (Paypal, VISA, Mastercard, American Express, etc.) to ensure that your payment details are secure. All your payment details will be handled in accordance with Fifido Privacy Policy to keep your personal details safe and secure.

The payment methods available for your account may vary depending on your country/region and currency.

Security & privacy

-We protect your privacy and keep your personal details safe and secure.

-We do not share your personal details with any third parties without your consent.

-All your personal information will be handled in accordance with (Paypal, VISA, Mastercard, American Express, etc.)

Sustainability at Fifido

We've managed to cut 50% of our carbon emissions by: (1) Combining shipments, which reduces the need for extra packaging and conserves resources. (2) Switching to electric vehicles for deliveries, as they produce no tailpipe emissions.